Duskcrumb Support Policy
Effective date: September 28, 2026 Updated: September 28, 2026 Support: crumbs@duskcrumb.app
1. What we can help with
App crashes; tonight’s pillow or crumb capture problems; camera / Photos / microphone / on-device speech issues; Allow tonight’s draft or Settings cloud-draft revoke failures; Accept / Edit / Reject draft review; bedtime voice or illustration failures after Accept; ReplayItem playback (including face-down listen); ParentTake recording that stays local; Widget / Live Activity / Share inbox handoff; local bedtime or missing-crumb reminders; App Tracking Transparency / Adjust measurement questions; opening in-app Privacy / Terms; and privacy or Delete-all-data questions.
2. How to reach us
Email crumbs@duskcrumb.app. Include Duskcrumb version, iOS version, and short steps to reproduce. Do not send API keys, provider tokens, or children’s photos beyond what is strictly needed to diagnose the issue.
3. Purchases
The reviewed build does not include In-App Purchases. If an older or alternate build showed Apple billing, use Apple’s purchase history / report-a-problem flow for those charges.
4. Tracking prompts
This tip may show an App Tracking Transparency prompt while the App is active. Choosing Ask App Not to Track does not block pillow capture, nested drafting after Allow, Accept / listen, or local reminders. Manage or withdraw the choice anytime in iOS Settings → Privacy & Security → Tracking (or Settings → Duskcrumb → Allow Tracking when shown). ATT is separate from Allow tonight’s draft / Settings cloud-draft controls.
5. Local-data recovery limits
Pillow crumbs, drafts, ReplayItems, illustrations, ParentTake clips, and any App Group inbox stills live on your device. If you delete local data, wipe the device, or remove the App without a backup, we cannot restore that on-device data from our side.
6. Safety boundary
Duskcrumb is a Lifestyle bedtime-story creation tool for parents, not medical, sleep-clinic, emergency, or child-account support. For urgent personal safety needs, contact local emergency services.
7. What we cannot do
We cannot recover wiped on-device nights, guarantee DeepSeek or MiniMax uptime, promise a child will fall asleep, open a Duskcrumb account cloud, bypass Apple’s rules, process In-App Purchase refunds for a build that has no StoreKit products, or change your system tracking permission from our servers.
8. Contact
crumbs@duskcrumb.app